Job Title: Coaching Consultant I and/or II       

Class: Professional

Division: Family Preservation Services  

Revised: June 24, 2019

This job description supersedes any prior description for the Coaching Consultant I and/or II. 


Professional positions in the Family Preservations Services Division. Employee may be a licensed or non-licensed professional. Licensure may be in the areas of Finance, Real estate, Insurance, Mental Health, and/or Substance. Employee will maintain the integrity of program standards, policy, procedures and provide input in problem solving activities. Responsible for day-to-day services for assigned program area. Employee will provide services in the family home and/or community.  


  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Talking to others to convey information effectively
  • Understanding written sentences and paragraphs in work related documents
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to  problems
  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action


  • Being aware of others' reactions and understanding why they react as they do
  • Actively looking for ways to help people
  • Adjusting actions in relation to others' actions
  • Bringing others together and trying to reconcile differences
  • Working with others to change their thought process and/or behavior
  • Gathering Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Communicating and partnering with Organizations/Persons Outside Organization
  • Assisting and Caring for Others
  • Performing for or Working Directly with the Public


  • Managing one's own time and the time of others
  • Motivating, developing, and directing people as they work, identifying the best people for the job
  • Determining how money will be spent to get the work done, and accounting for these expenditures
  • Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
  • Organizing, Planning, and Prioritizing Work
  • Working with others to change their thought process and/or behavior


(Each position will NOT include each of the duties listed. The listed duties may not include all tasks which may be found in these positions. Other duties WILL be assigned as organizational and/or service needs change.)

Coaching Consultant I (Non-Licensed Professionals) 

Coaching Consultant II (Licensed in Finance/Real Estate/Insurance, Mental Health Practitioner, Substance Abuse Practitioner) 

  • Counsel individuals, groups, families, or communities regarding issues including (but not limited to) mental health, poverty, unemployment, financial wellness, home ownership, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, parenting, housing, or medical care.
  • Interview parent and/or caregiver individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
  • Serve as liaisons between parent and/or caregiver, employers, schools, family services, clinics, courts, protective services, doctors, banks, and other contacts.
  • Maintain case history records and prepare reports.
  • Counsel parent and/or caregiver with parent education training to assist with resolving child rearing problems.
  • Assist parent and/or caregiver to locate community resources for services, such as job placement, legal aid, education, housing, or medical treatment, and provide concrete information, such as where to go and how to apply. If needed assist client in applying for services. 
  • Address legal issues, such as child abuse and discipline, assisting with court proceedings and provide expert testimony when required.  
  • Develop and review service plans/crisis intervention plans in consultation with parent and/or caregiver and perform follow-ups assessing the quantity and quality of services provided.
  • Provide, find, or arrange for support services, such as childcare, homemaker service, prenatal care, substance abuse treatment, job training, domestic violence assistance, Trauma/Mood/Separation Anxiety/Substance Abuse therapy services, or parenting education training to prevent more serious problems from developing.
  • Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
  • Manage welfare programs.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Provide wraparound services to parents and/or caregivers who are at risk of losing custody of their child(ren). The parent and/or caregiver may have open cases with an area Department of Social Services via child protective services, in home assessment services, or foster care. 
  • Meet face to face with each parent and/or caregiver weekly to provide needed service. 
  • Provide multiple opportunities for parent and/or caregiver to attend monthly group sessions. Group sessions include (but are not limited to): 

                      Women’s Empowerment

                      Batterers Intervention

                      Recovery When Broken

                      Your Diagnosis Is Not Your Destination

                      Speak Your Truth

                      I Am Who I Am

                      Breaking The Generational Curse 

                      Equality Is Not Racism

                      Where Did The Intimacy Go

                      Gender Identity

                      Healthy Relationships Matter

                      The Problem Child & Confused Parent

                      Building Your Brand 101 

                      Credit Education 101

  • Conduct Multiple random drug screens for each parent and/or caregiver each month. 
  • Facilitate CFT/PPAT Meetings
  • Provide visitation support to monitor the parent and/or caregiver utilization of the tools learned during parent education. 
  • Complete home assessments to determine if parent/caregiver home meets minimum standards. 
  • Provide detailed weekly case reports to director. 
  • Collaborate with other professionals to assess client needs or plan treatments.
  • Collaborate with other professionals to develop education or assistance programs.
  • Research social issues.
  • Confer with family members to discuss client treatment plans or progress.
  • Appraise property values.
  • Contract real estate to clients.
  • Monitor market conditions or trends.
  • Negotiate prices or other sales terms.
  • Obtain property information.
  • Prepare sales or other contracts.
  • Review accuracy of sales or other transactions.
  • Review laws or regulations to maintain professional knowledge.
  • Supervise sales or support personnel.


  • Performs related duties as required in the family home and/or community. 
  • Management reserves the right to add or amend duties at any time. 


  • Considerable knowledge of family and group dynamics and a range of intervention techniques. 
  • Considerable knowledge of governmental and private organizations and resources in the community. 
  • Considerable knowledge of the laws, regulations, and policies that govern the program. 
  • General knowledge of the methods and principles of casework supervision and training. 
  • Skill in establishing rapport with a client and in applying techniques of assessing psychosocial, behavioral, and 

                psychological aspects of client's problems. 

  • Ability to supervise, train, or instruct lower-level workers, students, or interns in the program. 
  • Ability to establish and maintain effective working relationships with members of caseload and their families as well as civic, legal, medical, social, and religious organizations. 
  • Ability to express ideas clearly and concisely and to plan and execute work effectively. 
  • Considerable knowledge of behavioral and socioeconomic problems and their treatment and knowledge of governmental, private organizational, and community resources. 
  • Skill in establishing and maintaining effective working relationships with staff from Federal, State, and local agencies as well as clients, public officials, the general public, and private service providers. 
  • Ability to express ideas clearly and concisely in oral and written form. 
  • Ability to plan and execute work effectively. 


Physical requirements include driving for extended periods of time, sitting for extended periods of time, walking, bending, stooping, and lifting books and files of approximately 25 lbs or less. Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Work may include both indoor and outdoor activity where employee is exposed to elements of nature: cold, hot, rain, snow, sleet, ice, etc. Work includes operation of a motor vehicle. Employee may be exposed to hazardous materials and potentially hazardous or volatile situations.


Work activity does not entail predictable or unpredictable exposure to blood or body fluids. 


It is the responsibility to each employee to maintain all state licensing and certification requirements. Allowing licensing and/or certifications to expire will result in a change in employment status and compensation. 

All Coaching Consultants employed within the Family Preservation Services Program must have at least 12 months of experience working in the Division of Children Services or in partnership with the Division of Children Services.

All Coaching Consultants employed within the Family Preservation Services Program must have earned a Bachelor’s Degree from an accredited college or university and have 5 years of experience working with children and families.  

All Coaching Consultants who are licensed Mental Health or Substance Abuse professionals must have a Master's Degree from an accredited college or university in the counseling field and three years counseling experience, two of which were in a supervisory capacity; or a Master’s degree in a counseling field and four years of social work or counseling experience, two of which were in a supervisory capacity; or a Bachelor’s degree in social work and four years of social work or counseling experience, two of which were in a supervisory capacity; or a Bachelor’s degree in a human services field including at least 15 semester hours in courses related to social work or counseling and five years of social work or counseling experience, two of which were in a supervisory capacity; or graduation from a four year college or university and six years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in techniques of casework, group work, or community organization, two of which were in a supervisory capacity; or equivalent combination of education and experience. 

All Coaching Consultants who are licensed in the financial services industry, real estate, or insurance must not hold provisional licenses and/or certifications and must have been fully licensed and/or certified for at least 12 months from the date of hire. Bachelor’s degree required with a minimum of 2 years of experience in related field. In lieu of a Bachelor’s degree, 5 years of experience in a related field will meet the education and related experience requirements. 

This job description does not create an employment contract, implied or otherwise.